Revive Social Troubleshooting Guide
To troubleshoot issues related to product releases or specific circumstances, follow these steps. This document will guide both you and us in collecting the necessary data for effective troubleshooting.
π Initial Checks and Updates
Update Software
- Ensure you are using the latest versions of ROP Free and Pro. More details about updating to the latest version can be found here.
- Make sure you have installed a recent version of PHP.
Active Sharing
- Go to Revive Social > Dashboard and make sure Sharing is active.
Identify Plugin Conflicts
- Please refer to this troubleshooting guide to check for plugin conflicts: Troubleshooting Guide.
π Plugin and Configuration Checks
Verify the Sharing Logs
- Go to Revive Social > Dashboard > Sharing Logs.
- Verify if there is any error displayed and check whether it appears in the knowledge base.
- If it is not between them, please share a screenshot of the logs or export the logs using the dedicated channels - pro users/ free users.
Share More than Once
- If ROP stopped posting, go to Revive Social > Dashboard > General Settings and enable the Share more than once option to restart sharing.
Instant Sharing
- To see if there is a problem with the platform or the plugin, go to Revive Social > Dashboard > General Settings and enable Instant Sharing Feature (Post on Publish), then enable the Use True Instant Share feature.
- Once done, go to Posts and share a new post.
- Check if itβs been added to the social media platform and let us know the status.
π Note: More details can be found here.
π§° Detailed monitoring
Sharing Queue
- Go to Revive Social > Dashboard > Sharing Queue.
- Verify if posts are still displayed in the sharing queue and share a screenshot.
Cron Issues
- Check if there are issues with the WordPress Cron. More details can be found here.
Install Query Monitor
- If you cannot find errors, install the Query Monitor plugin and check if something appears when performing certain actions, like adding a product to the cart or saving fields.
By following these steps, you can help us diagnose and resolve issues effectively. If you encounter any difficulties, refer to this document to ensure we have the necessary information to assist you.
Contact us on the dedicated channels - pro users or free users.