Revive Social Troubleshooting Guide

To troubleshoot issues related to product releases or specific circumstances, follow these steps. This document will guide both you and us in collecting the necessary data for effective troubleshooting.

🔁 Initial Checks and Updates

Update Software

Ensure you are using the latest versions of Revive Social Free and Pro. More details about updating to the latest version can be found here.
Make sure you have installed a recent version of PHP.

Active Sharing

Go to Revive Social > Dashboard and make sure Sharing is active.

Identify Plugin Conflicts

Please refer to this troubleshooting guide to check for plugin conflicts: Troubleshooting Guide.

🛠 Plugin and Configuration Checks

Verify the Sharing Logs

Go to Revive Social > Dashboard > Sharing Logs.
Verify if there is any error displayed and check whether it appears in the knowledge base.
If it is not between them, please share a screenshot of the logs or export the logs using the dedicated channels - pro users/ free users.

Share More than Once

If Revive Social stopped posting, go to Revive Social > Dashboard > General Settings and enable the Share more than once option to restart sharing.

Instant Sharing

To see if there is a problem with the platform or the plugin, go to Revive Social > Dashboard > General Settings and enable Instant Sharing Feature (Post on Publish), then enable the Use True Instant Share feature.
Once done, go to Posts and share a new post.
Check if it’s been added to the social media platform and let us know the status.

📝 Note: More details can be found here.

🧰 Detailed monitoring

Sharing Queue

Go to Revive Social > Dashboard > Sharing Queue.
Verify if posts are still displayed in the sharing queue and share a screenshot.

Cron Issues

Check if there are issues with the WordPress Cron. More details can be found here.

Install Query Monitor

If you cannot find errors, install the Query Monitor plugin and check if something appears when performing certain actions, like adding a product to the cart or saving fields.

By following these steps, you can help us diagnose and resolve issues effectively. If you encounter any difficulties, refer to this document to ensure we have the necessary information to assist you.